Our
tech team at AVG takes all your feedback seriously and over the last
week we’ve been working hard to listen to your issues and deliver the
changes and bug fixes that you’ve brought to our attention on the AVG Free Forum.
Here’s a list of this week’s fixes:
Rogue Security Software AVG Antivirus 2011
As mentioned on our forum and blog,
a rogue piece of malware misleadingly named "AVG Antivirus 2011” has
been circulating the web. We’ve developed the ability to combat this
threat and running a full Whole Computer Scan should keep you in the
clear. For further information about what to do if you feel you’ve been a
victim of this scam visit this solutions page.
Anti-Rootkit scan found inline hook on NTDLL.DLL
We’ve worked to solve a bug with our rootkit tool where harmless
rootkits would show up in the scan results. Clicking to update your AVG
software this should fix this issue.
Install/Reinstall/Uninstall issues
There have also been reports of users having problems when they
install/reinstall or uninstall AVG products. Any of these problems
should be successfully resolved by following the AVG Uninstall/
Re-install guidelines for whichever version you are running. These
instructions can be found here. Should this not resolve the issue, please send us your AVG installation log files for analysis.
VDB check failed reported by Antivirus and Antispyware components
Some users have reported an error message while running a check on
the Virus Database. We’ve isolated the problem which in most cases is a
single bit error caused by malfunctioning hardware. We recommend running
memtest and checkdisk to identify the possibly failing hardware component.
Lastly, we still need your help to keep improving:
A bug has been reported where the booting stops just after a certain system file is read.
According to your feedback, once a computer loaded
system32\drivers\AVGIDSEH.SYS the boot becomes frozen. To help us look
into this issue, it would be a great help if you could send us log files
for investigation. Please take a look at these posts to learn how to
send us the information we need.
Sending us your msinfo output
Sending us your Operating system event logs.
Lastly we’d need your AVG logs and configuration files found here:
Windows Vista/7 C:\ProgramData\AVG10\Cfg\ C:\ProgramData\AVG10\cfgall\ C:\ProgramData\AVG10\log\ C:\ProgramData\AVG10\scanlogs\ Windows XP C:\Documents and Settings\All Users\Application Data\AVG10\Cfg\ C:\Documents and Settings\All Users\Application Data\AVG10\cfgall\ C:\Documents and Settings\All Users\Application Data\AVG10\log\ C:\Documents and Settings\All Users\Application Data\AVG10\scanlogs\
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