The world is getting smaller. At least that’s how the saying
goes, and in many ways this is true. This, however, was not at the
forefront of my or my colleague Vojtas’ mind after travelling for more
than half a day to visit AVAST Software partner iYogi in Delhi, India, this week.
Any preconceptions we may have had about visiting Asia (for Vojta, a
first) were quick swept aside when we reached our hotel. Immediately
the extraordinarily high level of customer service started to be
displayed, and continued to be displayed throughout our whole visit –
not just in the hotel but in each of the places we visited. Further, it
was awe-inspiring to get a chance to first-hand embrace the ‘buzz’ of
the developing technological world.
Which leads me nicely on to my role in avast!, that is, customer service. Expecting this trip to be solely about us teaching iYogi
about our new product (avast! version 6) and about working together to
ensure customers get the best possible experience when contacting us,
this wasn’t simply the case as it reminded us of something else, too –
that customer service not be taken for granted and that it should
operate on every level and in every department – something we work hard
to maintain as an ethos here at AVAST.
With armed guards and many, many security checkpoints, a visit to
India forms a nice simile to avast! antivirus products which also offer
this multi-layered, intense and fool-proof protection. Though perhaps
without the guns, wry smiles or uniforms!
To summarize our trip would not give fair praise to each person and
place that we encountered – but one thing is for certain, with high
speed networks to rival those of Europe and North America, and with
this type of communication and appreciation for customers, the world
actually is getting smaller.
– Adam Riley, avast! customer relations specialist
Avast Blog