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Main » Files » Business » Applications

Escon SupportPortal 3.2
12.01.2011, 18:36
SupportPortral is AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base procedures - Manage SLA and get reports on support load and performances.

Category: Applications | Added by: File-Post
Views: 99 | Downloads: 0 | Rating: 0.0/0
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